Leading Through Crisis - Professional Training Program

Leading Through Crisis is the 9/11 Memorial & Museum’s signature executive leadership and professional development experience, designed for organizations and leaders navigating an increasingly complex and uncertain world.

Drawing on the lessons of 9/11 and its aftermath, the program explores the leadership qualities that become essential when the stakes are highest: decisive action, empathetic leadership, clear communication, resilience, and building a strong organizational culture.

For more than a decade, the Museum has delivered specialized programs to tens of thousands of national security and first responder professionals. Leading Through Crisis brings this expertise to the private sector, combining the Museum’s unique historical archive and powerful first-person stories with insights from senior corporate, government, and public-sector leaders who have made critical decisions during moments of extraordinary pressure.

Designed for C-suite executives, leadership teams, corporate groups, and incentive and meeting programs, each experience can be tailored to an organization’s objectives and schedule. Programs can incorporate facilitated leadership discussions, exclusive Museum experiences, guided tours, and opportunities to hear directly from individuals with firsthand experience leading through crisis.

More than a leadership program, Leading Through Crisis challenges teams to consider how they will lead when there is no playbook—when decisions are urgent, information is incomplete, and people are looking to them for direction.

Programs can be hosted at the 9/11 Memorial & Museum in New York City, at your organization’s location, or virtually. and government decision-makers.

Leading Through Crisis equips corporate teams with the tools, stories, and strategies to navigate the essence of every crisis: urgency and uncertainty. Tailored to fit your goals and schedule, Leading Through Crisis can be hosted at the 9/11 Museum, in your office, or virtually.