Accessibility at IMEX America
We’re passionate about designing events that feel safe, inclusive and accessible to all. We want to create the best possible experience for everyone attending IMEX. The following information will help you plan your visit and answer any questions you may have about accessibility at IMEX.
Contact us:
If you need accessibility assistance before the show, contact our Operations Team at: [email protected] or call +44 1273 224 958 (we’re based in the UK, and our office hours are 9am to 5pm).
Who to contact during the show:
If you need assistance at the show you can reach us:
- At the Show Management Office, Bayside D
- At the Information Zone
- By phone +44 1273 224 958
Or speak to one of us (look for white IMEX name badges).
Venue information
IMEX America takes place in Bayside, Halls B-F at Mandalay Bay Convention Center. The Mandalay Bay Convention Center complies with the Americans with Disabilities Act.
There are accessible elevators to all levels and to the east parking garage. Escalators to all levels are located between the main and upper lobbies.
If you need specific aids or services, contact the Operations Team: [email protected] to discuss your audio, mobile or visual requirements.
Endorsement for neurodivergent inclusive event design
IMEX America has been awarded Level III Comprehensive Neurodivergent Accommodation, the highest level of endorsement available under the Australian Psychological Society’s Neurodivergent Inclusive Event Guidelines. (The award applies only to those aspects within IMEX’s control, not the exhibit floor).
Level III signifies a fully neurodivergent inclusive event, with design strategies that ensure accessibility and inclusivity for all attendees, integrating inclusivity into every stage of planning, execution and feedback.
This follows our work with the American Psychological Association (APA) and the Australian Psychological Society (APS) to develop a standardized framework for neurodivergent inclusivity in event design.
Wheelchair accessibility
Information counters
Exhibit hall
Education areas
Navigation
We use hundreds of Bluetooth beacons, to allow location-aware navigation in our show app. You’ll see familiar blue dot navigation, shortest routes, distances and transit times. Additional features are marked with icons.
Cloudtouch kiosks across the show floor also offer wayfinding.
Orientation video, to the show
Jump directly to the information you need
Orientation video, to Smart Monday
Jump directly to the information you need
Translation and transcription
Real-time language translation and audio transcription from Snapsight is available for most sessions in the Inspiration Hub. Instructions on how to use Snapsight on your device are available at each session. Use your device’s earphones to listen to the translation or access the audio transcript.
We offer headphones for most education sessions to reduce background noise.
Snapsight delivers real-time summaries both in-app and on this website, enabling you to absorb and revisit session content during and after the event. The summaries can be translated into over 75 languages.
Circadian Cove Rx
Unwind in the Circadian Cove Rx, a calm, comfortable lounge away from the show floor. You’ll also find well-being activities here that follow your body’s natural rhythms. Open daily from 8am to 5pm, next to the Bayside E/F entrance.
Resilience Room
Powered by Hello! DMC, next to the Bayside E/F entrance, this calm retreat, designed to help you manage overwhelm, is open daily from 8am to 5pm.
Hosted Buyer Lounge
Open to all hosted buyers, this is a spacious lounge with comfortable seating, charging stations and quiet corners for solo time. You’ll find it at the Oceanside ballroom on Level 2.
There is an elevator outside of the main entrance, opposite the escalators, which will take you up to level 2.
Catering Areas
Outside peak lunch hours, these spaces are available for meetings, solo work and quiet respite. Find them on the show floor in Hall B and Hall F.
Nook Pods
Six Nook Pods in the Charging Zone (D3671) for a quick time out.
Visit Nook Pod for more information.
Zen Pods Private soundproof Zen Pods in the Work Lounge, Sponsored by Official Work Lounge Partner, Zenspace.
Location: Booth C4665, exhibit hall, South Convention Center
Sensory information
Scents
Some areas are lightly scented including the Inspiration Hub and Hosted Buyer Lounge. Contact: [email protected] for more information.
Flashing images
We don’t display flashing lights or images in IMEX feature areas, such as the education areas. Exhibitor booths may feature video content with flashing images.
Frequently asked questions
Is Mandalay Bay Convention Center accessible?
Is wheelchair or mobility scooter hire available?
Is accessible parking available?
Are assistance dogs welcome?
Where are the disabled restrooms?
Are there quiet spaces?
I have dietary requirements; what kind of food is available?
Where can I find medical assistance?
What happens in an emergency?
Are accessible hotel rooms for hosted buyers available?
My question has not been answered
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