Gem Valmores is the Director of Sales & Marketing at Shangri-La The Fort, Manila, bringing 18 years of experience with Shangri-La Hotels and Resorts. Throughout her career, she has played a key role in driving revenue growth, building strategic partnerships, and enhancing guest experiences across the luxury hospitality sector. Recognized for her commercial leadership and passion for service excellence, Gem continues to lead high-performing teams and contribute to the success and market leadership of Shangri-La The Fort, Manila.