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VP, Customer Experience & Insights
Encore Global
Jill Hunt is Vice President, Customer Experience at Encore, where she helps organizations navigate the evolving meetings and events industry.
With more than 30 years of experience, Jill specializes in turning customer insights into strategies that drive business results for multinational brands and Fortune 500 companies. She leads Encore’s enterprise-wide customer experience vision, overseeing customer experience strategy, voice-of-customer programs and data-driven insights.
Before joining Encore, Jill held leadership roles at Stryker and Medela, focusing on market insights, strategy and business growth.
She holds a bachelor’s degree in industrial design from the University of Cincinnati and a business certificate in General Management from the University of Chicago Booth School of Business.
Outside work, Jill serves on the board of a domestic violence agency and is an avid hiker, with adventures including Patagonia in Chile and multiple trips to the Grand Canyon.
Date
What separates a good event from one attendees can't stop talking about?
Findings from Boldpush and the latest Planner Pulse research show that human connection deserves greater attention as a core element of event design. In fact, planners rank meaningful connection as a higher priority than technology, content or production. Yet few intentionally design experiences to deliver it.
Explore the latest data and discover how to translate research into practical event design decisions that create stronger engagement and better business outcomes.
Learning outcomes:
Turn the latest event industry research into practical design decisions that improve attendee engagement and business outcomes
Prioritize investments based on what planners say delivers the greatest value, from connection and production to technology and experience design
Design experiences that intentionally foster trust, networking and meaningful participation rather than leaving connection to chance