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VP, Customer Experience & Insights
Encore Global
Jill Hunt is Vice President, Customer Experience at Encore, where she helps organizations navigate the evolving meetings and events industry.
With more than 30 years of experience, Jill specializes in turning customer insights into strategies that drive business results for multinational brands and Fortune 500 companies. She leads Encore’s enterprise-wide customer experience vision, overseeing customer experience strategy, voice-of-customer programs and data-driven insights.
Before joining Encore, Jill held leadership roles at Stryker and Medela, focusing on market insights, strategy and business growth.
She holds a bachelor’s degree in industrial design from the University of Cincinnati and a business certificate in General Management from the University of Chicago Booth School of Business.
Outside work, Jill serves on the board of a domestic violence agency and is an avid hiker, with adventures including Patagonia in Chile and multiple trips to the Grand Canyon.
Date
Turn connection from an aspiration into an intentional event outcome. Explore how personalization, experience design and purposeful innovation can create more engaging attendee journeys and stronger event impact.
Take away practical ideas for designing conferences, corporate meetings and association events that feel relevant, memorable and human, even as you balance competing priorities, diverse audiences and rising expectations.
Learning outcomes:
Recognize how connection supports attendee experience and event success
Use personalization and purposeful innovation to create more relevant attendee journeys without adding unnecessary complexity
Apply a framework for designing events that encourage participation, belonging and long-term engagement
This session is approved for the following certifications.
* ICCA Skills Domain CICS/CICE: 0.5
* CMP/CEU Approved: Event Design, 0.50 credits
* CSEP Approved