Executive Director, Global Industry Relations
Hilton Worldwide Sales
Kim Napolitano, ACC, CASE, CIS, is the Executive Director of Global Industry Relations at Hilton, where she leads the company’s global engagement strategy with organizations shaping the meetings, events, and business travel industries. In this role, she ensures that Hilton actively contributes to industry learning, collaboration, and advocacy while strengthening strategic partnerships across the global travel ecosystem.
With more than 30 years of hospitality experience, much of it leading high-performing commercial teams, Kim brings a strong track record of driving growth, building strategic partnerships, and delivering results. She is known for developing talent, elevating team performance, and aligning commercial strategy to evolving market opportunities.
A trusted industry voice, Kim frequently speaks at global conferences and serves in leadership roles across several industry organizations. She is passionate about connecting partners, advancing thoughtful dialogue, and shaping the future of the meetings, events, and travel industry.
Date

SITE and the Incentive Research Foundation unveil the seventh edition of the Incentive Travel Index (ITI), the meetings industry's leading global study of incentive travel.
Explore the latest findings across budgets, benefits, program design and destination selection, alongside new insights into geopolitical risk, qualifier expectations, AI in practice, the future of DMCs and evolving budget considerations. Leave with a clearer understanding of the trends shaping incentive travel and practical ideas to help inform future planning.
Learning outcomes:
Understand the key global trends and tensions shaping incentive travel in 2026
Explore how risk, AI, qualifier expectations and DMC evolution are reshaping program and destination decisions
Identify practical actions to future-proof your incentive travel strategy using ITI insights
This session is approved for the following certifications.
* ICCA Skills Domain CICS/CICE: 1
* CMP/CEU Approved: Strategic Planning, 1.0 credits
* CSEP Approved