Event leaders manage more than logistics. They manage people, relationships and pressure, often in real time.

Discover how emotional intelligence can become a leadership advantage when timelines are tight and expectations are high. Explore practical approaches to building self-awareness, managing stress, strengthening trust and turning difficult conversations into productive outcomes.

Learning outcomes:

Build greater awareness of stress triggers and lead with intention rather than reactivity

Recognize emotions as useful information rather than distractions

Strengthen trust with clients and teams through emotionally intelligent communication

This session is approved for the following certifications.

* ICCA Skills Domain CICS/CICE: 0.5