What if you could better understand the behavior behind challenging colleagues and work situations? Discover how behavioral neuroscience explains workplace dynamics. Identify what drives difficult behavior and respond more effectively to improve collaboration.

Learning outcomes:

Recognize patterns behind challenging workplace behaviors

Identify the underlying needs driving behaviors

Respond more effectively to reduce friction and improve outcomes

This session is approved for the following certifications.

* ICCA Skills Domain CICS/CICE: 0.5