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Head of Content/Emcee
ELX
Chloe Richardson is an event emcee, coach and consultant with more than 16 years' experience working across global conferences, trade shows and corporate events. She leads content strategy and hosts sessions for senior audiences, including C-suite leaders from Fortune 500 organizations, with a focus on communication, measurement and audience experience.
Alongside her consultancy work, Chloe serves as Head of Content at ELX (Event Leaders Exchange), where she shapes programming and facilitates discussions for global heads of events.
With a passion for data and exhibitions, Chloe has hosted events for organizations including Indeed, Shell, IBM, Twilio, LinkedIn and Salesforce. She has been recognized by Smart Meetings, Eventex, Zuddl, and Favikon for her influence and leadership in the industry.
Date
Get a behind-the-scenes look at the conversations shaping event leadership in 2026. Explore practical insights from executive-level professional development, discover how industry leaders are applying new ideas in their organizations and gain a deeper understanding of the opportunities and challenges influencing the future of leadership.
Learning outcomes:
Discover practical leadership insights from an executive-level professional development workshop
Learn how event leaders are applying new ideas to address industry challenges
Gain a deeper understanding of the priorities, pressures and opportunities shaping the ELX community
This session is approved for the following certifications.
* ICCA Skills Domain CICS/CICE: 0.75
* CMP/CEU Approved: Talent Management, 0.5 credits
* CSEP Approved
Explore how human behavior shapes the way attendees interact with event technology. Examine concepts such as cognitive load, motivation, friction and decision-making, and consider what they mean for registration, communications, surveys and engagement.
Discover how designing around real human behavior can improve attendee experiences and deliver better outcomes for organizers, technology providers and participants.
Learning outcomes:
Illustrate human behavior's impact on event technology effectiveness
Identify key behavioral drivers of technology adoption
Apply human-centered design to attendee technology
This session is approved for the following certifications.
* ICCA Skills Domain CICS/CICE: 0.75
* CMP/CEU Approved: Technology Integration, 0.5 credits
* CSEP Approved